Fixline User Terms and Conditions

By installing, subscribing to, accessing, or using the FIXLINE Platform, You agree to these Terms. If You do not agree to these Terms, you may please uninstall the FIXLINE Platform.

You will have to comply with any software, Device licenses, and/or terms of use for the use of the third-party application store/platform from which You downloaded the FIXLINE Platform or the application/ Device in which FIXLINE Platform is bundled/pre-loaded, as applicable.

These Terms incorporate by reference FIXLINE Privacy Policy (“Privacy Policy”) as set out at "H. No 429A/12, Street No 12, Near Geeta bhawan, Krishna Colony, Gurgaon". By using the FIXLINE Platform, you agree to be bound by the Privacy Policy.

These Terms incorporate by reference FIXLINE Content Guidelines (“Content Guidelines”) as set out by the company. By using the FIXLINE Platform, You agree to be bound by the Guidelines.

You affirm that You are 13 years of age or above, and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms, and to abide by and comply with these Terms. The FIXLINE Platform is not intended for people under 13. If You are under 13 years of age, then please do not use the FIXLINE Platform.

These Terms apply to all users of the FIXLINE Platform, including users who view and access the app or website and also users using FIXLINE calls through website to call any other user of the FIXLINE platform.

You agree and acknowledge that:

You will need to make Your own independent judgment regarding Your (i) direct interaction with any third-party landing pages/ websites/ applications/ phone numbers where the Company redirects You; or (ii) Your participation in promotions or interaction with Third-Party Content of any advertisers, content providers, e-commerce partners, reward partners or payment facilitators even if you elect to engage with any such content such as games, promotions, advertisement, product purchase on the FIXLINE Platform. We assume no liability for the same and Your correspondence or business dealings with, or participation in promotions/content of advertisers, content providers, e-commerce partners, reward partners or payment facilitators found on FIXLINE Platform, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, shall be solely between You and such third party. We urge You to refer and review the terms of use, warranties and license agreements of such third-party promotions, content partners, streaming partners, e-commerce partners, sponsors, advertisers, websites, applications, and other landing pages that You interact with.

You are responsible for providing, at Your own expense, all equipment, and resources necessary to use the FIXLINE Platform and services, including a computer, software, modem, and internet access (including payment of all fees associated with such access). Mobile internet transmissions are never completely private or secure and the transmission of your data and Your use of the FIXLINE Platform may be affected, interrupted, or disrupted for reasons beyond Company's reasonable control. Any message or information You send using the FIXLINE Platform may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

In order to access certain services or features on the FIXLINE Platform, You are required to use an account. You will not use another user's account without permission. You may obtain your account, only by completing Our online registration form. The online registration form requests certain information and data (including without limitation email/phone number, name, etc.) ("Registration Data"). You are required to maintain and update Your Registration Data. By registering, You agree that all information provided in the Registration Data is true and accurate and that You will maintain and update this information as and when required, keeping it current, complete, and accurate. In the event wherein the information disclosed by You is identified as inaccurate/false, We have all the rights to delete Your account and block all activities carried on the Fixline Platform.

Users may voluntarily verify their accounts at the time of registration and re-logging-in to their accounts. To clarify you can at any time by logging out and re-logging-in to your account.

Further, We do not have/share any liability in the event of any financial loss or any form of damages due to the inaccurate information provided by the user of the FIXLINE Platform. You are solely responsible for the activity that occurs on Your account, and You must keep Your account password, if any, secure. You must notify Company immediately of any breach of security or unauthorized use of Your account. You may not use Your account to breach the security of another account or attempt to gain unauthorized access to another network or server. Not all areas of the FIXLINE Platform may be available to You or other authorized users of the FIXLINE Platform. You shall not interfere with anyone else's use and enjoyment of the FIXLINE Platform or any associated services or features. Users who violate systems or network security may incur criminal or civil liability in accordance with the law of the land.

Some of the Registration Data may be considered personal information under data privacy laws applicable in relevant jurisdictions. Further, for the FIXLINE Platform to provide optimum end-user experience, We may also collect and/or obtain certain other end-user information (including without limitation phone Device-related information, IP address, location data, etc.). You consent to such end-user information and the Registration Data being collected, used, and processed in accordance with the provisions of the Privacy Policy. By providing the Registration Data You also consent and agree to the Company's use of the Registration Data to contact You (including via calls, SMS, e-mail, Whatsapp, Telegram, or other such means of communications) for improving Our services and for supporting users to improve and maximize their experience of the FIXLINE Platform including in relation to the contributions and provision of Materials for the FIXLINE Platform. The Privacy Policy explains how We collect, use and share Your data when You use the FIXLINE Platform. FIXLINE Platform provides You the ability to disable certain features or opt-out of targeted advertising. To change these settings, please visit the settings page of Your Device as stated above.

If You are participating in any gaming, talent hunt, or other contests on the FIXLINE Platform, Your participation will be subject to the contest-specific terms as we will notify You about from time to time. We may ask you to provide additional data and information for the purposes of communicating regarding the contests and disbursing rewards (including without limit postal address, PAN, and bank account details for disbursing rewards) and may also share the same with Our rewards/logistics partners limited to the specific purpose

To the extent You are permitted to use the FIXLINE Platform to publish/ market/sell any of Your or third-party products, We reserve the right to take down or remove any Content or Materials at Our discretion without any liability whatsoever and You are solely responsible for ensuring that the product meets FIXLINE guidelines.

You hereby authorize and grant to Company all worldwide rights necessary to use, reproduce, distribute, prepare derivative works of, display, modify (without changing the integrity of the Content), re-brand, publish, adapt, make available online or electronically transmit, and perform the Content on other partner platforms of Company. For clarity, such partner platforms may include third party owned platforms with whom the Company may contractually secure the rights of the users hereunder and once the Content is transmitted to, shared with, provided to, and given to any such third party, the Content shall be governed with the terms of use and privacy policy of such third party.

Company reserves the right to allow the usage, publication, and distribution of Your Content on other partner platforms subject to the Content meeting the content guidelines and/ or technical specifications of such other partner platforms.

Company, the Company logo and other Company trademarks, service marks, graphics, and logos used in connection with the FIXLINE Platform are trademarks or registered trademarks of Company and/or its Affiliates in various jurisdictions. You are not granted any right or license with respect to any of the aforesaid trademarks and any use of such trademarks. Further, all copyright in and to the FIXLINE Platform and/or to the extent stipulated herein, the Content is the copyright of Company and/or its licensors and Content providers. All such copyright and marks are protected under applicable copyright, trademark, and other domestic and international proprietary rights laws. Any violation of copyright and other proprietary laws may result in severe civil and criminal penalties, including monetary damages.

Any implied warranties including those prescribed by statute are expressly disclaimed.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE FIXLINE PLATFORM IS PROVIDED TO YOU “AS IS,” WITH ALL FAULTS, WITHOUT WARRANTY OF ANY KIND, WITHOUT PERFORMANCE ASSURANCES OR GUARANTEES OF ANY KIND, AND YOUR USE IS AT YOUR SOLE RISK. THE ENTIRE RISK OF SATISFACTORY QUALITY AND PERFORMANCE RESIDES WITH YOU. COMPANY, COMPANY'S LICENSORS, AND DEVICE PARTNERS DO NOT MAKE, AND HEREBY DISCLAIM, ANY AND ALL EXPRESS, IMPLIED OR STATUTORY WARRANTIES, INCLUDING IMPLIED WARRANTIES OF CONDITION, UNINTERRUPTED USE, ACCURACY OF DATA (INCLUDING BUT NOT LIMITED TO LOCATION DATA), MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT OF THIRD PARTY RIGHTS, AND WARRANTIES (IF ANY) ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. COMPANY, COMPANY'S LICENSORS, AFFILIATES AND DEVICE PARTNERS DO NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE FIXLINE PLATFORM; WILL MEET YOUR REQUIREMENTS; THAT THE FIXLINE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT THE FIXLINE PLATFORM WILL INTEROPERATE OR BE COMPATIBLE WITH ANY OTHER SERVICE OR THAT ANY ERRORS IN THE FIXLINE PLATFORM WILL BE CORRECTED. NO ORAL OR WRITTEN ADVICE PROVIDED BY COMPANY, ITS AFFILIATES COMPANY'S LICENSORS AND DEVICE PARTNERS OR ANY AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF OR LIMITATIONS ON IMPLIED WARRANTIES OR THE LIMITATIONS ON THE APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO SOME OR ALL OF THE ABOVE EXCLUSIONS AND LIMITATIONS APPLY ONLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.

FIXLINE IS AN INTERMEDIARY PLATFORM IN ACCORDANCE WITH THE INFOTECH LAWS. WE ALLOW USERS TO ACESS AND USE CONTENT AND CONTRIBUTE MATERIALS, WHILE EXERCISING DILIGENCE TO THE EXTENT REUQIRED UNDER THE APPLICABLE INFOTECH LAWS. WE DO NOT REFER, ENDORSE, RECOMMEND, VERIFY, EVALUATE OR GUARANTEE ANY ACTIONS, OUTCOME, INFORMATION IN CONNECTION WITH THIS FIXLINE PLATFORM OR THE CONTENT OR MATERIALS, NOR DO WE WARRANT THE VALIDITY, ACCURACY, COMPLETENESS, SAFETY, LEGALITY, QUALITY, OR APPLICABILITY OF ANYTHING SAID, DISPLAYED, PROMOTED OR PROVIDED FOR IN THIS FIXLINE PLATFORM, AS IT IS INTENDED SOLELY FOR ENTERTAINMENT PURPOSES. THE USER IS RESPONSIBLE FOR HIS/ HER OWN DECISIONS AND ACTIONS UNDERTAKEN INCLUDING WHILE PROVIDING ANY MATERIALS.

IN NO EVENT WILL COMPANY, ITS AFFILIATES AND/OR LICENSORS BE LIABLE FOR LOSS OF PROFITS, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM POSSESSION, ACCESS, USE OR MALFUNCTION OF THE FIXLINE PLATFORM, INCLUDING BUT NOT LIMITED TO, DAMAGES TO PROPERTY, LOSS OF GOODWILL, DEVICE FAILURE OR MALFUNCTION AND, TO THE EXTENT PERMITTED BY LAW, DAMAGES, PROPERTY DAMAGES OR PUNITIVE DAMAGES FROM ANY CAUSES OF ACTION ARISING OUT OF OR RELATED TO THESE TERMS, WHETHER ARISING IN TORT (INCLUDING NEGLIGENCE), CONTRACT, STRICT LIABILITY OR OTHERWISE AND WHETHER OR NOT COMPANY, ITS AFFILIATES AND/OR ITS LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL COMPANY'S, ITS AFFILIATES' AND/OR ITS LICENSORS' LIABILITY FOR ALL DAMAGES (EXCEPT AS REQUIRED BY APPLICABLE LAW) EXCEED AN AMOUNT EQUIVALENT TO FIVE HUNDRED UNITED STATES DOLLARS. THESE LIMITATIONS OF LIABILITY SHALL NOT BE APPLICABLE SOLELY TO THE EXTENT THAT ANY SPECIFIC PROVISION OF THIS LIMITATION OF LIABILITY IS PROHIBITED BY ANY FEDERAL, STATE, OR MUNICIPAL LAW, WHICH CANNOT BE PRE-EMPTED. THESE TERMS GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.

Nothing in these Terms shall limit or exclude Our liability for:

death or personal injury resulting from Our gross negligence;

fraud or fraudulent misrepresentation; and

any other liability that cannot be excluded or limited by applicable laws.

These Terms will terminate automatically if You fail to or Company suspects that You have failed to comply with its terms and conditions. In such event, Your FIXLINE Platform may be disabled and You must cease using the FIXLINE Platform, the Content and other Materials comprising the FIXLINE Platform. Company reserves the right, without liability, to change, suspend, remove, disable or terminate access to the FIXLINE Platform, Content and other Materials comprising the FIXLINE Platform or certain areas or features of the FIXLINE Platform, at any time for any reason (including without limitation to protect Our interests, on account of investigation for a suspected violation of these Terms or as a result of Us finding that a violation of these Terms has occurred), with or without notice. Company further reserves the right to change, modify, update, impose limits, deny or create different access to the use of the FIXLINE Platform, the Content and Materials comprising the FIXLINE platform and/or its features, or any part thereof, without prior notice provided however that Company will comply with all applicable privacy laws in implementing such changes.

You hereby agree to defend, indemnify and hold harmless Company, its Affiliates, licensors, third party partners, officers, directors, employees and agents, from and against any and all claims, damages, actions, losses, liabilities, costs, and expenses (including but not limited to attorney's fees) arising from: (i) Your use of and access of the FIXLINE Platform, Content and any Materials comprising the FIXLINE Platform; (ii) Your Materials contributed to the FIXLINE Platform (iii) Your violation of any term of these Terms; (iv) Your violation of any terms and conditions, policies etc. accepted by You; and (v) Your violation of any third party rights.

This defense and indemnification obligation will survive these Terms and Your use of the FIXLINE Platform.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by any act or event beyond Our reasonable control, including pandemics, epidemics, war, strikes, industrial action, lock outs, government lockdowns/ shutdowns, accidents, fire, blockade, terrorism or threat of terrorism, natural catastrophes, failure of public or private telecommunications networks (“Event Outside Our Control”). If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms: (a) Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control; (b) We will use Our reasonable endeavors to find a solution by which Our obligations under these Terms may be performed despite the Event Outside Our Control.

MISCELLANEOUS: These Terms and the Privacy Policy represent the complete agreement concerning this license between the parties and supersede all prior agreements and representations between them. Company reserves the right, at its discretion, to change, modify, add or remove portions of these Terms provided that in case of any material changes which impacts the rights and obligations of the End User, Company shall attempt to notify the End User of such material changes and shall post the updated material terms on this page. In addition, when using particular features, services or Materials on the FIXLINE Platform, You shall also be subject to any posted rules applicable to such features, services or Materials that may contain terms and conditions in addition to those in these Terms. All such additional guidelines or rules are hereby incorporated by reference into these Terms. The date these Terms was last revised is identified at the top of the page. Subject to requirements of express consent under any applicable data privacy laws which We comply with, Your continued use of the FIXLINE Platform after We make changes is deemed to be acceptance of those changes, so please check the applicable Terms and/or policy(ies) periodically for updates. If any provision of these Terms is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable and the remaining provisions of these Terms shall not be affected. You may not assign Your rights and obligations under these Terms to any party, and any purported attempt to do so will be null and void. We may freely assign Our rights and obligations under these Terms of Use to any party whatsoever without any permission from You.

GOVERNING LAW AND DISPUTE RESOLUTION: Except in cases of exclusive jurisdiction of applicable local laws or where expressly prohibited by applicable laws, these Terms, its subject matter and its formation, are governed by Indian law. You and We both agree that the competent courts of India will have non-exclusive jurisdiction.

Customer Support: Any enquiries You may have about Our service and features or if You need assistance with the FIXLINE Platform, You may write to us at info@fixline.in

Data Privacy: To ask questions on data privacy, exercise applicable data subject rights (to the extent you may enjoy any data subject rights as per privacy laws applicable to you) and our privacy practices, please e-mail us at info@fixline.in

Reporting Objectionable Content to Grievance Officer: If you see something objectionable, offensive, or adversely affects you or your community, you can report it to our Grievance Officer at info@fixline.in with the relevant details of your complaint/ concern. Please keep in mind that mere reporting to the Company doesn't guarantee that certain content will be removed from the FIXLINE Platform, however, we are committed to creating a safe environment and will consider all your genuine grievances/ complaints.

Physical contact address to receive communications under the Infotech Laws: Close App Private Limited., with its registered office at "H. No 429A/12, Street No 12, Near Geeta bhawan, Krishna Colony, Gurgaon"

Contact details for communications and compliance pursuant to the Infotech Laws

Chief Compliance Officer: for ensuring compliance with Infotech Laws Email: info@fixline.in

Nodal Contact Officer: for 24x7 coordination with law enforcement agencies and officers to ensure compliance to their orders or requisitions made in accordance with applicable law: info@fixline.in

Government communications and court orders: Pursuant to the Infotech Laws, orders by a court of competent jurisdiction or appropriate Government or its agency for takedown or any other purposes should be addressed for compliance to the Nodal Contact Officer with a copy to the Grievance Officer (contact details above) and Chief Compliance Officer.

If you see something objectionable, offensive, or adversely affects you or your community, you can report it to us at info@fixline.in with the relevant details of your complaint/concern or you can contact to our Grievance Officer Harsh Chhabra at +91-9999810406.

Please keep in mind that mere reporting to the Company doesn't guarantee that certain content will be removed from the FIXLINE Platform, however, we are committed to creating a safe environment and will consider all your genuine grievances/ complaints.